What is a Custom Ceramics Order ?
I mainly create animal sculptures, they can be meant as plant guardians, desktop décor or porcelain jewelry. Depending on your request, the prices and delivery time vary.
Custom order timeline
Ceramics Commissions Timeline
The custom ceramic animals are slowly made. It can take from 6 to 12 weeks – sometimes more – to make a piece, plus delivery time.
I cannot guarantee a shipping or delivery date, so if you plan on gifting a ceramics in a month or so, a custom order will not probably get to you on time. This is a long process. If you’re in a hurry, check out what’s already in store ^^
Colors and style
My work is not realistic. It’s cute, minimalistic and simple, I focus on shapes and colors. Therefore, I will not be making realistic dog or cat portraits. I can convey my idea of your pet and, with luck, their personality.
Check out the custom orders from the past.
Ceramics colors can be tricky, I work with a lot of premade colors, I cannot make your grey, blue or green’s exact shade. I can pick the closest hue but don’t expect pantone perfect ^^
Ceramics Commission Samples
In this article, I documented the whole process of a custom ceramics commission, made a few months back.
The prices are set depending on the time and complexity of the pieces. Here’s an estimate for a few animals I already made. When I agree on taking your commission, I will give you a price tag for your specific order.
I will now take full payment of the piece upon reservation. This is non-refundable once we agree on the piece and options.
|Animal||Simple||Gold, White Gold, Pearl|
|Dog, Cat||CAD $160/ € 115 / US $ 125||CAD$185 / € 134 / US $145|
|Hamster, Rat, Ferret, Bunny||CAD $130 / € 95 / US $100||CAD $150 / € 108 / US $117|
|Horse, Cow, Deer||CAD $ 200 / € 145 / US $156||CAD $215 / € 155 / US $170|
|Pendant 1 animal||CAD $150 / € 117 / US $110||CAD $175 / € 110 / US $135|
|Packaging, Shipping depending on destination, from :||CAD $29 / €21 / US $23||Fedex : From $59|
|Custom Fees and Taxes (VAT, etc)||Depending on your country||You might have to pay at reception|
Ceramics Commissions Process
Please, send your commissions inquiries only when the commission process opens. You can subscribe to the newsletter to get all the information about when I open and close commissions.
1 – Pre-order
When the commissions are open, you can first check if the pre-order listing for your animal are available. If so, you can pay the reservation fee and then send me an e-mail. I’ll need a name, e-mail address and quick description of your project. Please add details and pictures (link to instagram account, dropbox folders, etc.), they’ll help. I’ll answer within a few days to confirm the price and/or ask for details if needed.
Paying the commission pre-order means that you agree on the terms of the commission process. If, for some reason, I cannot accept your commission, I will refund you and send you an e-mail. It’s very rare though.
If, upon receiving the final price estimate you do not want to proceed, we can cancel the reservation at this point. However, if we both agree on the price and the project, the reservation fee becomes non-refundable.
Things to include in your contact e-mail :
- Type of animal-s
- Name of the animal if any
- Type of commission ( Figurine, jewelry tray, pendant)
- Options if any (gold, pearl or both)
- Details (position, special markings, anything you absolutely want to see etc)
- Dropbox or drive link with pictures if any
- If it’s a surprise gift and shouldn’t be published on social media, please let me know.
I’ll take a few days to reply, don’t worry if you don’t ear from me immediately.
2 – Sculpting and painting
Once everything is confirmed, I’ll sculpt, paint and get your ceramic friend through its first firing. Pictures might be sent along the process as I love to document my work. If your custom order is meant to be a surprise or if you don’t want it documented on my social media, please mention it in your contact email.
3 – Payment and shipping
When the piece is finished, I’ll make a custom product page for you on the website if an extra payment is needed. If not, I will send pictures and confirm your shipping information. You will be able to change your shipping info at the time.
Once everything’s in order, I’ll proceed with the shipping ! Your order is always carefully wrapped in paper – I try and avoid all plastics or use repurposed one whenever I have to. Should your piece be broken during transport, I will replace it.
Please be aware that you might/will have to pay custom fees, VAT and taxes upon reception. This is mainly for countries outside of Canada. The EU, UK, and other countries are charging their own import taxes.
I am required to declare the commercial value of the pieces shipped and will not declare a lower shipment value for any reason.
Another little warning because this happened more than once : track your shipment. If you don’t see anything coming towards you after 10 days, check out the tracking link. If your package comes back because it was unclaimed, I will charge you another shipping fee.
What if I don’t like my piece ?
Well, if you do not like your piece, I’ll be very sorry. I’m usually quite confident with a subject when I agree to take on a custom order. But it’s art so you never know ! So far, it happened twice that a customer did not like their piece on 200+ custom orders. If I don’t manage to go through with a piece, I’ll try again. It’s possible I make 2 or 3 versions of an order and sell the pieces left after you pick your favorite.
If it’s something I did wrong, forgot or made a mistake about, and I agree with you, I will redo the piece at no extra cost, just extra time.
If I think I fulfilled my part of the contract, I will put the piece in the shop. You will be able to purchase it if you change your mind, or someone else will. The upfront payment will not be refunded in that particular case.
More than pleased
Working with Karine on a custom piece was a smooth and exciting e-mail thread. I was more than pleased with my purchase, and it won’t be my last one!