Shipping and tracking

Packaging

All the packagings are compostable or made of recyclable material when available. It’s usually brown kraft paper, paper and brown kraft tape.

Shipping

The shipping usually occurs within a work day of ordering. I recommend adding tracking to your order for international orders. If not, you will still get a number but it will not be activated, don’t worry about that it’s a default feature. Hopefully I’ll get rid of it one day.

Shipping fees now appear on every order. And here’s why I stopped making them invisible, they were always here. I feel that making shipping fees invisible comforts us into thinking that shipping, transporting and delivering packages is worthless. It’s not, I pack every order super carefully, I draw on each box and write a little word for each and everyone of you. Then I pay for shipping and bring the packages to the post office where a nice lady greets me, checks that everything is ok and lets me know if there’s something amiss. After that, your packages go into a room where someone sorts them, they go into a truck, a plane, another truck, they’re sorted again and delivered by someone from your post office. It’s a lot of work, and people deserve good pay and gratitude for it. As much as everyone else. So we pay for shipping, and it is the least we can do.

Amazon and such are making us think that delivery can happen in 24hours and for free but it’s a lie, it’s a Santa-level kind of lie. People work hard for this so, let’s not make this invisible. It’s important, it’s a service, and during covid it’s one of the most important services of all. It keeps us happy and connected to the real world. Let’s pay for shipping and thank our post office workers. Thank you for attending my ted talk 😀

Returns, Breaks and fees

Every sale is final ♥ If you change your mind, I’m sorry but I will not refund or exchange a piece. I am a very small business and I cannot afford it, so please, be sure about the items in your cart ^^

If a parcel is returned because of a mistake on my part, I will happily send it again.

If your parcel comes back because yo u put in the wrong adress or made a mistake, I will ship it again for a regular postal fee + return fees(from $10 to $30 usually, depending on the destination and options) .

If a parcel comes back to me and you wish it refunded, I will refund it minus the shipping fees and the return fees.

I pack everything very carefully. However, should a break occur, feel free to contact me with pictures and we will find a suitable outcome. I usually refund or replace the piece, whichever suits you best.

Destination Restrictions

Due to the Covid-19 situation, Canada post stopped its services to the following countries. I will not be able to send anything to :

ANGUILLA
ASCENSION
AZERBAIJAN
BELIZE
BOLIVIA
BOTSWANA
BRUNEI
CAYMAN ISLANDS
CHAD
COMOROS
CONGO
COOK ISLANDS
DOMINICA
DUTCH CARIBBEAN
EQUAT GUINEA
FALKLAND ISLANDS
FIJI
FR POLYNESIA
GAMBIA
GRENADA
GUINEA
GUYANA
HAITI
HONDURAS

KIRIBATI
KOREA NORTH DEM REP
KUWAIT
LAO
LIBERIA
LIBYA
MAURITANIA
MAYOTTE
MONACO
MONGOLIA
MONTSERRAT
NAURU
NEPAL
NEW CALEDONIA
NICARAGUA
NIGER
NIUE ISLAND
PANAMA
PAPUA NEW GUINEA
PITCAIRN ISLAND
SAINT HELENA
SAINT KITTS & NEVIS
SAINT LUCIA
SAMOA

SAUDI ARABIA
SIERRA LEONE
SOLOMON IS
ST VINCENT & GRENADINES
SUDAN
SURINAME
SWAZILAND
TAJIKISTAN
TIMOR-LESTE
TOKELAU
TONGA
TRINIDAD AND TOBAGO
TRISTAN DA CUNH
TURKMENISTAN
TURKS & CAICOS
TUVALU
VANUATU
VENEZUELA
VIRGIN ISLANDS-BR
YEMEN